The City of Durham Department of Water Management is offering rebates valued at $100 when qualified water customers replace their high water using toilets with EPA WaterSense rated High Efficiency Toilet (HET) models.
Any toilet purchased MUST be a High Efficiency Toilet (HETs use an average of 1.28 gallons per flush) and MUST be on the Environmental Protection Agency’s (EPA) WaterSense list. Any toilet which meets the criteria and is purchased after January 1, 2008, will be eligible for the rebate. Rebates will be applied as credits to customers' water bills.
To apply for the rebate/credit, you'll just need to submit all of the following:
- the original dated sales receipt for your toilet
- a copy of your most recent water bill
- a completed Rebate Application Form
All materials should be mailed to:
Niagara Conservation Corp.
Durham HET Rebate
1170 Tree Swallow #155
Winter Springs, FL 32708
Do NOT mail your bill payment with your rebate materials.
One rebate per owner-occupied single-family household will be allowed.
FREQUENTLY ASKED QUESTIONS
Q: What is a WaterSense High Efficiency Toilet?
A: WaterSense is the Environmental Protection Agency’s labeling program for water efficiency products. WaterSense labeled toilets use an average of only 1.28 gallons of water per flush and have passed rigorous testing standards.
Q: Is every customer eligible for the program?
A: Only owner-occupied, single-family residential customers are eligible at this time. Each applicant must have a current water account and receive water directly from the City of Durham.
Q: I live in a condo/townhome/apartment. I do not pay a water bill to the City of Durham. Can I participate in the rebate?
A: Unfortunately, master metered townhomes, condominiums, and apartments are not considered single-family accounts. Right now the program is only open to single-family residential accounts. Since the rebate is applied as a credit on our customers’ water bill we would have no way to provide the credit to the customer.
Q: Do I have to buy the toilet at a particular store?
A: No. As long as the toilet is an HET on the EPA’s WaterSense list, a customer can buy it from any retailer, even online, but we do need the original invoice or sales receipt sent in with the application. The Department of Water Management advises customers to keep a copy of the sales invoice or receipt, for their records.
Q: Are all of the toilets on the EPA WaterSense list available at all retailers?
A: That is unlikely. The Department of Water Management has informed local retailers about the program and encouraged them to carry stock of HET models. No retailer will have every toilet, but approved toilets are available locally. Many plumbing supply stores can special order toilets as well.
Q: Is there anything else I need to buy with the toilet?
A: This will depend on the toilet purchased, as some toilets come in complete kits. It may be possible that a new wax ring or additional bolts may be needed when purchasing the toilet. Check with your retailer or plumber to ensure you have all the equipment needed to have a working toilet.
Q: Do I have to hire someone to install the toilet?
A: No. Individual customers may choose to install a toilet. If you purchase a toilet through a plumber, be sure the make and model number of your new toilet is included on your invoice.
Q: I have more than one toilet. Can I receive a credit for more than one toilet?
A: No. The program limit is one (1) toilet per single-family residential household.
Q: How will I receive the rebate?
A: Once all required information is received by the rebate center, the rebate will be applied as a credit to your water and sewer account.
Q: When will I receive my credit?
A: Since the City is moving to a new billing system in January 2009, no rebates will be processed until the change in billing systems is complete. Please do submit the rebate/credit applications when you purchase and install your new toilet.
Q: Will the City be checking to see that my toilet has been installed?
A: As part of the rebate process, customers must agree to allow a post-installation inspection.
Q: How long will the toilet rebate program last?
A: The program is offered on a first-come, first-served basis and will function as long as allocated funds permit.
Q: Where can I get more information on HET models?
A: Here are some helpful links:
EPA WaterSense Labeled Toilets
Maximum Performance Testing results of Popular Toilet Models
Q: Where can I get more information on Durham's Toilet Rebate program?
A: For information, call 1-866-522-3806 or email toiletrebate@durhamnc.gov.
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About Me
- DurhamSavesWater
- DurhamSavesWater.org is a website sponsored by the City of Durham which encourages both residential and non-residential customers to use water efficiently. The program invites residents to learn how to conserve and preserve Durham’s water supplies. Since Durham has implemented a tiered water rate structure for residential customers, the less water you use, the lower your rate, the more money you can save for everyday needs, and the better we protect Durham. For additional information, visit DurhamSavesWater.org. Please check back for updates on the City’s toilet rebate program and for weekly updates on tips to conserve water during the holiday season!
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